- We will exchange an item for the same or another item, subject to availability, at an additional delivery cost.
- In all cases, the items returned must be in their original condition, unworn/unused, in their original packaging with all tags still attached. The original delivery note must be included in the parcel as well. If the items(s) has been worn and if there are any scents or marks on the item(s) it will not be accepted.
- Faulty items are classified as faulty if they are received damaged, items that are damaged due to use, will not be considered to be faulty and will not be accepted for a return or exchange.
Return costs remain the responsibility of the client. We recommend that you insuring your return package as returned goods are your responsibility until they reach us safely